How do the sunglasses compare against those from other brands?

Citrus Eyewear's sunglasses are manufactured in state-of-the-art manufacturing facilities which follow similar manufacturing and quality control processes as those followed by some of the largest sports eyewear brands. Our manufacturing units are supervised by senior industry veterans who have over 20 years of experience in the industry and have previously been part of the success stories of several of today's established brands.

 

How is Citrus Eyewear selling sunglasses at such affordable rates?

As we touched upon earlier, our processes are similar to those of the largest eyewear brands. We use the same machines and the same premium-grade materials go into our sunglasses. We can still offer our products at the current prices as we don’t have giant marketing and distribution arms that usually cost companies more than manufacturing their products! We cut through these costs and pass on the benefits to you, our customers.

 

Which regions does Citrus Eyewear ship to? What about shipping fees and customs duties?

We ship across North America, Europe (incl. the UK), South America, Australia-New Zealand, and the Middle East, and we offer free shipping to each of these regions for cart value of over $100. Orders of lower cart value are charged a nominal shipping fee as we aboard over 50% of the shipping fee. If you do get charged a shipping fee because the order value was lower than the just mentioned value, the shipping fee will almost always be comparable to your domestic shipping fee. We do not charge customs fees to our customers as we absorb them and they're paid by us at the time of package shipment. Our customers only pay the local taxes that their governments put on the products, and these are similar to what our customers would pay were they purchasing sunglasses from a domestic store. So there are no surprises when you take delivery of the package, although the awesomeness of the glasses may surprise you.

 

How will orders to the UK and EU be shipped?

To get your UK & EU orders to you, we've partnered with Passport Shipping and they will be the Seller for all orders to the UK for orders under £135 and orders to the EU for orders €150 and Under. Only domestic VAT is charged on such orders.

If you're placing an order with a cart value of £135/€150 or more (before discounts) then you'll be charged duties, but drop us a message and we know how to fix this! :)

 

What does the partnership with Passport mean to our customers?

Nothing, really. Passport offers Delivery Duty Paid (DDP) services to UK and EU, which effectively means that orders pass customs checks without requiring additional documents or payments from the customer. Passport acts as the seller on behalf of Citrus Eyewear for this reason.

     

I have other questions, how can I reach out to you?

You can drop us an email at customersupport@citruseyewear.com and we'll get back to you within 24 hours.